What is the deadline for returning full-priced items?
Full priced online orders are eligible for return within 14 days of the delivery date.
Can I return an item purchased at a discount?
Items purchased at a discount of 49% or less may be returned for an online gift card. Discounted items 50% and above are final sale
Discounted items are not eligible for refunds.
Can I return an item for an exchange?
No, we do not offer exchanges for online purchases, however, we do allow exchanges exclusively at our full-priced stores (we do not allow exchanges and returns within our outlet locations).
What is the deadline for returning discounted items?
All discounted items will be eligible to be returned for an online gift card within 14 days of the delivery date.
Can I return gift cards?
Gift cards are excluded from the return policy and cannot be returned.
Do I need a receipt to make a return?
Yes, a receipt is required for any return in store or online.
How will online refunds be processed?
For eligible orders, online refunds will be processed in the original form of payment and can only be completed if returned within the same country where it was purchased.
How will returns for gift cards be processed?
The gift card will be automatically emailed to you once the return is processed.
Can I return online purchases to Moose Knuckles stores?
Yes, you can return items purchased online to our full price stores within the country where the purchase was made, if they are within the return policy period and the payment method was Credit Card. Any other form of payment used for your online purchase must be returned online, for example Klarna or PayPal.
Can I return online purchases to a Moose Knuckles Outlet Store?
Our Outlet Stores cannot process returns for any online purchases in any country.
Can I return something purchased online or in store if purchased from a different country?
All returns must be completed within the country the initial purchase was made. No exceptions can be made.