What is the deadline for returning full-priced items?
Full priced online orders are eligible for return within 14 days of the delivery date.
Can I return an item purchased at a discount?
Yes, you have 14 days to return your items.
Can I return an item for an exchange?
No, we do not offer exchanges for online purchases, however, we do allow exchanges exclusively at our full-priced stores (we do not allow exchanges and returns within our outlet locations).
What is the deadline for returning discounted items?
All items will be eligible to be returned within 14 days of the delivery date.
Can I return gift cards?
Gift cards are excluded from the return policy and cannot be returned.
Do I need a receipt to make a return?
Yes, a receipt is required for any return in store or online.
How will online refunds be processed?
Online refunds will be processed in the original form of payment and can only be completed if returned within the same country where it was purchased.
Can I return online purchases to Moose Knuckles stores?
No, you will need to return through our online channel.
Can I return online purchases to a Moose Knuckles Outlet Store?
Our Outlet Stores cannot process returns for any online purchases in any country.
Can I return something purchased online or in store if purchased from a different country?
All returns must be completed within the country the initial purchase was made. No exceptions can be made.